United Security Operations was created to fill the need for professional, highly trained, in-house security services for the Central Aid Agency. We have since expanded our services to include partner agencies and limited contract work. The command is fully licensed through the Central Aid Agency with the Oregon Department of Public Safety Standards and Training (DPSST) as a private security provider. All of our Security Agents are background checked and DPSST certified. Professionalism, accountability, and competence are paramount and our commitment to these principles defines the expectations each USO Security Agent is held to. Despite being Rated personnel, USO Agents are also sworn in and recite the Agent Oath (See below).
Training is of great importance to us and is critical for maintaining high standards. USO Security Agents are trained to act within the fullest extent of the law and governed by internal policies. Agents receive comprehensive training that includes state licensure, law and policy, practical skills like use of force, CPR first aid, patrol procedures, and emergency response. Additionally, Security Agents attend ongoing training to maintain their certifications and skills. Agents who specialize in certain areas must receive training specific to that area or discipline. All USO agents are trained to the NIMS/Incident Command System (ICS) standards appropriate for their role or assignment.
USO primarily serves facilities and properties owned or controlled by the Central Aid Agency and its partner organizations. USO operates mainly in the Eugene/Springfield Metro area as well as the greater Lane County area.
Types of Services
United Security Operations is primarily an in-house security unit for the C.A.A. and its partner organizations. However USO does offer limited special contract and event type security services.
Event Security personnel are designated by vests and hats with "Security" on them, but they are not trained to the same level as Security Agents and cannot intervene in situations or take any enforcement action. Event security staff must be supervised by a certified Security Agent with a ratio of ten staff to every one certified Security Agent.
Unarmed Security Agents
Unarmed Security Agents are fully trained and certified but do not carry firearms. They are trained how to respond to and mitigate incidents, and take enforcement action. Unarmed Security Agents may be equipped with tools necessary to do their jobs such as handcuffs, pepper spray, and batons.
Armed Security Agents
Armed Security Agents receive the same training in incident response, mitigation, and enforcement as unarmed Security Agents; except they are additionally qualified to carry firearms along with other security tools. Armed Security Agents must face strict standards and selection, and are highly vetted before being certified to be armed
Plainclothes Security Agents can be armed or unarmed and perform their duties in professional attire, or attire suited to the job site. Plainclothes agents have the same training and capability as uniformed agents.
United Security Operations maintains a Cadet unit. Cadets are youth aged 14-21 who are interested in learning about becoming a Security Agent through first hand practical experience. Cadets are volunteers and do not directly engage in any confrontational enforcement action, but do assist certified Security Agents and help support USO operations. Cadets wear a slightly different uniform and badge, and are typically not DPSST certified unless they are over 18 years of age.
Civil Patrol is a Program of United Security Operations to organize, train, coordinate, and operate volunteer neighborhood watch units, safety patrols, and event security / staff under the guidance and direction of certified USO Agents. Civil Patrol was originally created to coordinate volunteer neighborhood watch / safety patrols comprised of C.A.A. personnel, for local area churches during a rash of break-ins. Over time the operational focus has shifted to coordinating C.A.A. volunteer personnel from other commands for event security / staff roles when needed.