Payment
If paying online, you will be directed to pay when you check out. For Drop-Ins, Walk-Ins, and those who register via email or phone, payment may be made via online invoice or in person on the day of the class. We accept cash or card, but please no personal checks. EXACT CASH ONLY, WE CANNOT MAKE CHANGE.
Invoices
We can offer invoicing as a payment option for most of our products by request. We charge an additional invoice processing fee of $25.00 per order. All purchases for regular products must still go through our website, so to pay by invoice we will have to set you up with an account that allows to make a purchase without having to pay at checkout. Please contact us for more information.
Payment is due within 30 days of the invoice being posted.
If the invoice is not paid after 30 days from being posted, a 1% late fee may be applied per day that it remains unpaid. For clients who routinely wait until the very end of the 30 day period to pay their invoices, or are regularly late in payment; a shorter payment period of 15 days may be assessed. If the invoice is not paid after 15 days from being posted, a 1% late fee may be applied per day that it remains unpaid.
Return Policy
We offer refund and/or exchange within the first 90 days of your purchase, if 90 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Items may be returned within 90 days of purchase. Items must be in unopened and/or new condition to be eligible for exchange or refund. Buyer pays all return shipping fees.
Eligibility for Refunds and Exchanges
- Your item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
- Only regular priced items may be refunded, sale items cannot be refunded.
- If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] to arrange for an exchange.
Exempt Goods
The following are exempt from refunds:
- Gift cards
- Donations
- Some health and personal care items
Partial refunds are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
- If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
- If you have done all of this and you still have not received your refund yet, please contact us at (email and or phone number)
Shipping
- Please do not send the product back to the manufacturer. It must be sent back to us, please contact us for more information.
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable! If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
- Please see, we cannot guarantee that we will receive your returned item.
Liability and Legal Release Policy
I, who have purchased a product and/or registered and anticipate full participation in this course, to be delivered on this date; in for and in consideration of the services of THE CENTRAL AID AGENCY AND TRAINING SOLUTIONS INTERNATIONAL LLC, its agents, instructor(s), officers, representatives, directors, volunteers, participants, employees, staff and all other persons or entities acting in any capacity on behalf of The Central Aid Agency and Training Solutions International LLC. I hereby fully acknowledge, understand, agree to, release and hold harmless The Central Aid Agency and Training Solutions International LLC, on behalf of myself, acting agents representing both real or personal property, heirs, next of kin, assigns, personal representative and estate and acknowledge each Article as follows:
- I acknowledge the risks and dangers that exist in my participation in C.A.A. courses and training. I assume the risk(s) which could result in physical and/or emotional injury, paralysis, death, or damage to myself, to property, or to third-parties. I understand that such risks simply cannot be eliminated without jeopardizing the essential qualities of the activity(ies). The risk(s) include, but are not limited to, among other things: the undersigned or third-parties being shot by a firearm; suffering hearing loss, eye injury or loss, inhalation or contact with airborne contaminants, and/or flying debris, exposure to OC/ASR/pepper spray/CS gas and other similar chemical agents, including both live and inert, exposure to electroshock devices, and being struck anywhere on my person (body), exposure to risks inherent to outdoor activities such as bodily injury and death, animal and insect bites, inclement weather and environments, tiredness, fatigue, heat and cold related injuries, and poisonous plants. I also acknowledge that I can be expected to receive bruises, bodily discomfort, redness, and slight injuries as a result of participating in these activities of necessity and require that I endure periods of discomfort and pain. Furthermore, I understand that the INSTRUCTOR(S), have a difficult job to perform. The INSTRUCTOR(S) seeks safety, but the INSTRUCTOR(S) is not infallible. The INSTRUCTOR(S) might be unaware of a participant’s fitness or abilities. The INSTRUCTOR(S) may give inadequate warnings or instructions, and the equipment used might malfunction.
- I expressly agree and promise to accept all of the risks existing in this activity. Participation in this activity is purely voluntary, and I elect to participate in spite of the risks. I agree to indemnify and hold harmless The Central Aid Agency and Training Solutions International LLC, its agents, officers, representatives, directors, officers, volunteers, participants, employees and staff against loss or expense including attorney’s fees, by reason of the liability imposed by law upon the Central Aid Agency and Training Solutions International LLC. It is further understood and agreed that this WAIVER AND ASSUMPTION OF RISK shall (at the option of The Central Aid Agency and Training Solutions International LLC) defend the Central Aid Agency and Training Solutions International LLC. I will provide appropriate counsel and shall further bear all costs and expenses, including the expense of counsel in the defense of any litigation, mediation and or arbitration suit arising hereunder. It is further agreed that all disputes shall be submitted to binding and litigated or arbitrated within the State’s jurisdiction and venue of The Central Aid Agency and Training Solutions International LLC registered office and settled in accordance with the rules of the Court or the American Arbitration Association. I hereby voluntarily release the Central Aid Agency and Training Solutions International LLC, its agents, officers, representatives, directors, officers, volunteers, participants, employees, and staff, forever (discharge) and agree to indemnify and hold harmless from any and all claims, demands, or causes of action, which are in any way connected with my participation in this activity or my use of any equipment or facilities including any and all, but not limited to, indoor or outdoor shooting ranges, including any such Claims which allege negligent acts or omissions of the Central Aid Agency and Training Solutions International LLC, its agents, officers, representatives, directors, officers, volunteers, participants, staff and employees.
- I agree to be personally responsible for my own safety. I agree to follow all instructions given by INSTRUCTOR(S) immediately, except if I should have any reservations about any of the INSTRUCTOR(S)’ instructions, I shall, while maintaining safety for myself and others, immediately notify of such. I may choose NOT to participate in any activity in this course of instruction that I deem unsafe. I additionally acknowledge that the INSTRUCTOR(S) may, at any time, make a judgment call such as but not limited to safety, disorderly conduct, or acting in an unprofessional or unsafe manner and should I fail to correct my actions after being warned, the INSTRUCTOR(S) may use their own discretion and determine whether or not I may continue with the course by termination. Upon termination, I understand that I will have to leave the course/facility immediately and not be entitled to any refund of monies paid and all materials presented to me on that day or any related materials/equipment to the course will be returned as property of the Central Aid Agency and Training Solutions International LLC.
- I agree that at anytime, if I am not capable, whether physically/mentally challenged in completing the required demands and/or functions of the course, I am required to immediately advise the INSTRUCTOR(S). I agree to perform the techniques and skills taught at no greater speed or force level that I am comfortable with and competent at. I shall perform only those techniques and skills taught by the INSTRUCTOR(S), and shall not improvise additional techniques on my own during the course of this instruction. I agree that the INSTRUCTOR(S) have no responsibility to accommodate me or change the instruction of the course. Prior to this course, upon registration process and prior to registration I acknowledge and I read all the requirements of this particular course.
- I shall immediately notify an INSTRUCTOR(S) of any injury that I receive, or that I observe injury to any other participant.
- I agree to make every effort to make the training area safe. However, should I become aware of any potentially unsafe aspect of the training area, including unsafe behavior of other participants, I agree to immediately notify the INSTRUCTOR(S).
- (Firearms Classes ONLY) I agree when arriving or departing range property, I must keep the firearm(s) in a holster loaded/unloaded or unloaded and either cased or with action open, this includes concealed weapons while on the shooting range or any real property where the class instruction is being held.
- I consent to having my photograph and/or audio and video recording taken while participating at the Central Aid Agency and Training Solutions International LLC classes/events. These pictures may be displayed in any and all The Central Aid Agency and Training Solutions International LLC publications, including but not limited to newsletters, the official website, brochures, advertisements, and any and all media including video, unlimited by The Central Aid Agency and Training Solutions International LLC.
- (Defensive Tactics and Self Defense Classes ONLY) I acknowledge that the following areas are particularly susceptible to injury. Unless instructed, I will avoid striking them altogether, and I agree to exercise extreme caution when working with or near them in any way: temple, ears, eyes, bridge of nose, upper lip, throat, neck, solar plexus, groin, kidneys, tail bone, spine, all joints, instep, collarbone, lower abdomen.
- I understand that engaging in defensive techniques, firearms, survival, outdoor, and/or other related classes, courses of instruction, and instructional activities constitutes my involvement in a very hazardous and dangerous activity with the accompanying risks of personal injury or death and loss or damage to personal property, and I hereby voluntarily assume those risks.
- Should an INSTRUCTOR(S) or any person present at this training event provide transportation in connection with this training, I acknowledge that such transportation is provided solely as a convenience to me and that it, unless stated otherwise, is not part of the training and that the The Central Aid Agency and Training Solutions International LLC INSTRUCTOR(S), agents, employees, and staff has no responsibility or liability in connection with the transportation, unless so stated as part of a course.
- I specifically release the shooting range owner/operator, any property owners/lessees/agents, state and federal government, the event sponsor(s)/class instructor(s), all individuals participating in the administration of the event/class instruction, and the Officers and Directors of any shooting range or venue from any and all claims or liability related to these events/class instructions. I agree to indemnify the above-mentioned entities and individuals for any and all expenses and liability they incur as a result of any of my conduct related to the the Central Aid Agency and Training Solutions International LLC shooting events/class instructions.
- I certify that I am not a fugitive from justice, or under indictment. I have not been convicted of a felony, misdemeanor or any crime. I am not drug or alcohol dependent; I am not under adjudication of mental incompetence; I have not been convicted for domestic violence.
- I expressly agree that the foregoing, Liability Waiver and Release is intended to be as broad as is permitted by the laws of the United States. I further agree that if any provisions of this agreement are held to be invalid, nevertheless, the balance of the agreement shall continue in full force and effect. WHEREFORE, I have had sufficient opportunity to read this entire document. I have read, acknowledge and understand the LIABILITY WAIVER, RELEASE AND ASSUMPTION OF RISK and fully understand its terms and understand that I am giving up substantial rights, including my right to sue. I acknowledge that I am signing this agreement freely and voluntarily and intend my signature to be a complete and unconditional release of all liability to the greatest extend allowed by law.
Satisfaction Guarantee
We value our customers and stand behind our products. If for some reason you aren’t completely satisfied with any of our products or services, please contact us and we will work with you to resolve any issues as best we can.
